In resort/onboard complaints and claims must be made to the local representative on the cruise ship or at the travel destination (where available) or to MyCruise on tel. 023 8168 1605 (Monday - Friday 9.00-17.00) or outside opening hours on emergency telephone +45 51 93 60 19, so that MyCruise has the opportunity to remedy any shortcomings, eg. Please note that it is the customer's responsibility to prove that he/she has complained in due time, which is why it is recommended to submit the complaint in writing within 14 days after returning from the trip. Please use this form.If the parties cannot reach an agreement, the case can be submitted to ABTA, whose decisions we generally always follow. MyCruise reserves the right to make typographical errors and any changes.